Refund policy
At SpiritForge, every product is made or prepared with care, and your satisfaction matters deeply to me. Because I am a one-person shop and some items are handmade or made-to-order, I have created a return policy that balances fairness, clarity, and safety — both for you and for the work I do.
Many of our items are made to order through our fulfillment partners (Printful and Prodigi) as well as handmade or fulfilled in-house. Because of this, our return and refund policies differ from traditional retail stores.
Made-To-Order Products
Most SpiritForge products are custom made after purchase. For this reason, we do not accept returns or exchanges for:
• Change of mind
• Incorrect size selection
• Incorrect color selection
• Buyer’s remorse
• Ordering the wrong item
This policy follows standard print-on-demand and made-to-order product practices.
Please carefully review product descriptions, sizing charts, and details before placing your order.
Personal Care Products
Due to hygiene and safety reasons, we cannot accept returns, refunds, or exchanges on:
• Salves
• Personal care products
• Skin-contact items
This applies even if the item is unopened.
This ensures that every customer receives products that are fresh, untouched, and safe to use.
Damaged, Defective, or Incorrect Items
If your order arrives:
• Damaged
• Defective
• Incorrect
• Missing items
Please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• Description of the issue
• Photos of the item and packaging
Once reviewed, we will:
• Send a replacement item
• Or issue a refund if replacement is not available
In these cases, SpiritForge covers all costs associated with the replacement.
Exchanges
Because most items are made to order, exchanges are not guaranteed.
If an exchange is approved:
• A new order may be required
• Additional shipping costs may apply
• Processing times will apply again
We recommend reviewing sizing charts carefully before purchasing.
Refunds
Refunds are only issued in the following cases:
• Damaged items
• Defective items
• Incorrect items received
• Orders lost in transit (case-by-case basis)
Refunds will be issued to your original payment method.
Please allow:
• 3–5 business days for processing
• Additional time depending on your bank or payment provider
Shipping Fees
Shipping costs are:
• Non-refundable
• Not covered for change-of-mind returns
• Covered only when we made an error or item is defective
If a replacement item is requested, standard shipping timeframes apply.
Order Changes & Cancellations
Because many items begin production quickly:
• Order changes cannot be guaranteed
• Cancellations cannot be guaranteed
• Address changes may not be possible after processing begins
If you need to request a change, contact us as soon as possible.
Lost or Stolen Packages
SpiritForge is not responsible for:
• Packages marked delivered but not received
• Stolen packages
• Carrier delivery errors
If this occurs:
• Contact the shipping carrier first
• Then contact us if additional help is needed
We will assist when possible.
Domestic Orders Only
• Returns and refunds apply to U.S. orders only
• We currently do not offer international shipping
Fulfillment Transparency
Your order may be fulfilled by:
• SpiritForge (In-House)
• Printful
• Prodigi
Items may ship separately and may arrive on different days.
This does not affect return or refund eligibility.
Questions
If you have questions about returns or refunds, please contact us:
spiritforge.contact@gmail.com
My Promise
I understand how important it is to feel confident in your order — especially when purchasing from a small, independent brand. While I cannot accept every return, I will always treat you with fairness and respect and do everything I reasonably can to make sure you are happy with your purchase.
Thank you for your support and understanding.
— Conner
