FAQ

Commonly Asked Questions

How long will it take to receive my order?

  • All SpiritForge items are made to order or prepared in small batches.

  • Production typically takes 2–5 business days before shipping.

  • After production, standard shipping typically takes 3–5 business days within the United States. Please allow an extra 1-2 business days for our high-end art and lifestyle pieces, as they are prepared with museum-quality care.

Why did my order arrive in multiple packages?

  • Some items are fulfilled by different production partners (SpiritForge, Printful, or Prodigi). Because of this, items may ship separately and arrive at different times.

Do you ship internationally?

  • At this time, SpiritForge ships within the United States only. We may expand to international shipping in the future.

How much is shipping?

  • We’ve simplified things — domestic shipping is built into the price of each item. This means no surprise shipping costs at checkout. Some orders may ship separately depending on product type.

Can I cancel or change my order?

  • Because many items are made to order, orders may not be canceled or modified once production begins.

What if my order doesn’t arrive on time?

  • Although we aim for delivery in 3-5 business days after the order is prepared, occasionally delays happen (e.g. customs or carrier issues). If your package is significantly delayed, please contact us and we will help track it down or find a solution.

What if my item arrives damaged?

  • If your item arrives damaged or incorrect, please contact us within 30 days with:
  1. Your order number.
  2. Description of the issue.
  3. Photos of the item

  • We will work to resolve the issue as quickly as possible.

Why does my item look slightly different?

  • Slight variations in color, print placement, or packaging are normal due to:
  1. Different production partners.
  2. Handmade items.
  3. Device screen differences.
  • These variations are not considered defects.

Can I return or exchange an order?

  • Because many items are made to order, returns are generally not accepted unless the item arrives damaged or incorrect. Please review our Refund Policy for full details.

  • Due to the personal-care nature of our salves, all sales are final. We do not accept returns or exchanges of opened or used products for hygiene.

How do I care for my salve?

  • Store the salve in a cool, dry place away from direct sunlight. To use, apply a small amount to clean skin and allow it to absorb fully. If you have sensitive skin, test a small patch first before regular use.

What payment methods do you accept?

  • We accept all major credit cards (Visa, Mastercard, AmEx) and PayPal. All transactions are securely processed at checkout.